From "Drowning in Admin" to Focusing on Growth: An AI Strategy

Update: 2025-11-14

Description

Property managers are drowning in admin. What if you could save two hours every day? That's an entire month per year. (As Nikki says, "I'd be in Italy.")

In this episode of Thought Leaders, we sit down with Nikki D'Agostino, a director, consultant, and mum of two who just won two major REIWA awards: Strata Manager of the Year and Strata Management Agency of the Year.

Nikki runs multiple businesses by "automating the mundane to focus on the meaningful." She reveals her "human-first" AI strategy for eliminating the "soul-destroying" busy work (like arrears calls and paperwork) so her team can focus on the 1,600+ owners who need a human touch.

In this episode, you will learn:

The Monday Task Audit: How to track every task you do for one day, feed it to ChatGPT, and have AI build a matrix of what you must Automate, Delegate, or Eliminate.
Agentic AI: Why Nikki is deploying AI agents to handle arrears calls, payment plans, and paperwork, freeing up her team for high-value human interaction.
The Human-First Strategy: How the future isn't about replacing people but about creating better humans who excel at relationships and problem-solving.
Nikki's AI Toolkit: The exact tools she uses (like Fixer, Notebook LLM, and HeyGen) to save 6+ hours every single week.

Stick around to the very end to hear the exact prompt Nikki uses to build her entire "operating system" in ChatGPT and the one bottleneck she would eliminate for every property manager if she had a magic wand.

Connect with Nikki

https://www.linkedin.com/in/nikkidagostino/

https://theefficiencyco.com.au/

https://rezzi.com.au/strata-management/

Chapters

Chapters

00:02:18 Meet Nikki Dagestino: The Multi-Hat Wearing Efficiency Expert
00:03:29 Rezzi Strata: Bringing Accountability to an Unregulated Industry
00:04:41 The Efficiency Co Philosophy: Automate the Mundane, Focus on the Meaningful
00:05:13 AML Compliance: What Real Estate Needs to Know for 2025
00:07:12 The Soul-Destroying Tasks: Agentic AI Takes on Arrears Calls
00:09:22 Building Custom GPTs for Every Strata Scheme
00:12:00 The 6-Hour Weekly Time Save: Email Management with AI
00:24:14 The Monday Task Audit: Your First Step to AI Efficiency
00:19:23 Offshore Teams Plus AI: The Ultimate Productivity Hack
00:22:35 The Future Workplace: Social Sciences Over Math Skills
00:26:15 Your Homework: The Matrix Exercise That Changes Everything

Resources Mentioned:

ChatGPT - AI assistant for content creation and analysis (http://openai.com/chatgpt)

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